Ndoto Documentation — Omnichannel Customer Support Platform
Learn how Ndoto brings email, WhatsApp, live chat, Instagram, and 10+ channels into one shared inbox. Explore AI automation with Akili, conversation management, reports, and REST API integration.
Ndoto — Omnichannel Customer Support Platform
Ndoto is a customer support platform that brings all your customer conversations into one place — email, live chat, WhatsApp, Facebook, Instagram, and more — managed from a single shared inbox.
Whether you're handling hundreds of support tickets a day or just getting started, Ndoto gives your team the tools to respond faster, work together, and never miss a message.
What Is Ndoto?
Ndoto is an omnichannel helpdesk and customer messaging platform. It connects every communication channel your customers use — email, WhatsApp, live chat, SMS, Telegram, Instagram, Facebook, Twitter/X, TikTok, and voice — and presents them as a unified queue of conversations for your support team.
Key capabilities include:
- Unified inbox — all channels, one place
- Akili AI Agent — automated responses, routing, and escalation powered by GPT-4.1, Claude, and Gemini
- Automation Rules & Workflows — condition-based triggers and node-based workflows to eliminate repetitive work
- Help Center — a self-service knowledge base for your customers
- Reports & SLA tracking — real-time metrics on response times, resolution rates, and CSAT scores
- REST API — full programmatic access to conversations, contacts, agents, and more
Explore the Docs
Conversations
How conversations are created, managed, and resolved.
Channels
How each channel works — email, live chat, WhatsApp, and more.
Akili AI Agent
How Ndoto's AI agent handles customer conversations automatically.
Automation
How automation rules and workflows operate.
Contacts
How contact profiles and history are managed.
Help Center
How the Help Center portal works.
Reports
How reporting and analytics work.
Teams & Agents
How agents, teams, and assignment work.
API Reference
Integrate with Ndoto using the REST API.
Frequently Asked Questions
What is Ndoto? Ndoto is an omnichannel customer support platform that routes messages from email, WhatsApp, live chat, social media, SMS, and voice into a single shared inbox, making it easy for support teams to manage every customer conversation in one place.
What channels does Ndoto support? Ndoto supports email (IMAP/SMTP), live chat web widget, WhatsApp (Cloud API and 360Dialog), Telegram, SMS (Twilio), Facebook Messenger, Instagram DMs, Twitter/X, TikTok DMs, and voice calls.
Does Ndoto have an AI agent? Yes. Ndoto includes Akili, a built-in AI agent that automatically responds to customer messages, searches a knowledge base, routes conversations to the right team, and escalates to human agents when needed. Akili supports GPT-4.1, GPT-5, Claude Haiku, Claude Sonnet, Gemini, and DeepSeek models.
Does Ndoto have an API? Yes. Ndoto provides a REST API for integrating with your own systems, automating workflows, and managing conversations, contacts, agents, and more programmatically.